The Secrets of South Lodge and Kanyu Team Development are trading styles of Kanyu Ltd (‘the Company’) registered in the UK number 7361141

Price

The prices of activities are as set out from time to time on the Company’s website at www.kanyu.co.uk
Prices may also be displayed in printed literature, such as leaflets, and on noticeboards at South Lodge, Moor End, Boston Spa however the current prices payable are those which appear on the website. Current prices, as displayed on the website, shall be applied at the time of booking and shall apply at the time service is delivered to the customer. Any price variations arising subsequently to those applying at the time of booking shall not apply to the booking in question.

Bookings & payments: Secrets of South Lodge

Bookings for Secrets of South Lodge escape games may ONLY be made via the website and must be paid for in full at the time of booking by credit or debit card. A two per cent surcharge will be levied on all payments made by credit card. There is no surcharge in respect of debit card payments.
In the event that more clients than the number booked wish to take part in the event, additional players may pay on the day by credit or debit card or in cash PROVIDED THAT the total number of players per room does not exceed six people.

Bookings & payments: Kanyu Team Development

Clients wishing to book an executive training event should contact Kanyu Team Development by telephone or by emailing to arrange their event. The minimum booking is for a half day and the basic fee per room displayed on the website is per half day. Each half-day session can accommodate up to six participants and two sessions can be run simultaneously. Full payment must be made not less than 21 days before the date of the session(s) by debit or credit card or by BACS to Kanyu Ltd Sort code 20-48-42 account number 039186533. A two per cent surcharge will be applied to credit card payments.
Tea, coffee and water are provided. Other refreshments/food can be arranged, please discuss your requirements with us.

Late arrivals

The Company operates tightly scheduled live action events. All participants MUST ARRIVE NOT LESS THAN 15 MINUTES BEFORE THEIR SESSION START TIME. Failure to do so by an entire group may result in the event being cancelled without refund. Sessions will start promptly with those present; late arrivals may join their group at the absolute discretion of the Company and entirely subject to staff being available to brief late arrivals. No participant may enter a room without being briefed.

Cancellation and refunds

Once payment has been made, cancellations and refunds are not accepted. With not less than seven days’ notice, your entire booking may be transferred to another date and time subject to availability. Alternatively with not less than 24 hours’ notice, your booking may be transferred to another group, in which case you will need to advise us by telephone of who will be attending in your stead. You must make private arrangements with regard to any payment to you by the substitute group. The Company cannot refund your payment and take payment anew from the substitute group.
If one or more members of a group fail to attend, no refund will be made in respect of that player or players.

Cancellation/postponement by The Company

In the unlikely event that the Company cancels an event, clients will be offered an alternative date or, should no available date be convenient, a full refund.

Cancellation or termination arising from inappropriate behaviour

The Company reserves the absolute right to deny entry or to exclude at any time during the session any person whose behaviour is inappropriate (for example, but not limited to, abusive language towards staff and/or other participants, being under the influence of drugs or alcohol, failure to comply with the rules set out during the briefing, abuse of the fixtures and fittings of the Company’s premises and grounds).  Exclusion in these circumstances is entirely at the discretion of the Company and no refund will be made of any payments received by the Company.

Theft, Damage & Lost Property

The Company shall not be liable for any damage to – or theft of or from – property, including vehicles of customers or anyone accompanying/delivering/collecting customers or visitors. Any lost property that is encountered by the Company will be retained for three months, after which time it may be disposed of. The Company accepts no liability for any property left anywhere on its premises by customers/parents/responsible adults or any other non-staff member: Anyone leaving property in whatever circumstances shall be wholly and solely for such property in whatever circumstances.

Force majeure

The Company shall not be liable for any refunds or compensation arising as a result of conditions beyond its control including, but not limited to Acts of God, Government restrictions, wars, insurrections and/or any other cause beyond the Company’s reasonable control. Nor shall The Company be liable for any failure or delay in performance should said failures or delays be proximately caused by causes beyond the Company’s reasonable control and occurring without its fault or negligence, including, without limitation, failure of suppliers, subcontractors, and carriers.

Compensation

In the event of any claim for compensation arising from a cancellation by the Company for reasons within the Company’s control, the limit of compensation payable shall be the amount paid by the affected client or client group for the event that has been the subject of the cancellation.

Other conditions

  1. In the event of an accident giving rise to injury, or potential injury, the affected party MUST report the incident immediately to staff and COMPLETE an accident report form. In the event of a claim, the Company must be able to demonstrate that the individual was present at the premises and provide a contemporaneous report of the incident.
  2. No client may take mobile telephones, bags, jackets or coats in to the game rooms. Secure lockers are provided for clients to safely store such items.

Booking and/or participating in an event at South Lodge implies absolute acceptance of all the foregoing terms and conditions.